New Visitor Parking Monitoring
Since April 2018, OCH has been phasing in 24/7 parking lot monitoring across all the communities. This new approach will require visitors to register their vehicles each time they park in one of the OCH communities.
Vehicle Registration Information
Vehicle owners using OCH Visitor Parking must register their vehicles. iParkME signs will be posted to clearly identify the need to register vehicles. Vehicles that are not registered will receive a City of Ottawa parking ticket from either Park Safe Inc., OCH or Ottawa By-Law Services.
- How to register for Visitor Parking
- Free Parking privileges
- Paid Visitor Parking - Daytime
- Paid Visitor Parking Overnight
- Ticket Inquiries
Once a vehicle’s license plate has been registered on the iParkME system, the visitor will immediately be able to park for up to 3 hours for free during the day, and 3 overnights visits.
If additional time is required, visitors can pay $1/hour (up to a maximum of $10) to extend their parking privileges until 11:59 p.m. that day, using their regular debit card, credit card, PayPal or a prepaid credit card on the iParkMe app.
- First 3 hours = free (once vehicle license plate is registered in the iParkMe system)
- After 3 hours = $1/hr (maximum $10/day until 11:59 p.m. – with credit card, debit card or PayPal in iParkME system)
Note: There’s a $0.35 surcharge for credit card users.
If additional overnight parking is required, visitors have the option to pay a flat rate of $7 per night, using their regular credit card, debit card, PayPal or a prepaid card in the iParkME system.
- After 3 nights = $7/night flat rate
If a vehicle is parked in its assigned space and the owner/user has provided accurate license plate information to iParkME or OCH, then they will not receive a City of Ottawa ticket. Park Safe Inc.’s LPR technology only identifies vehicles that are not registered to park on OCH property or are parked in an unauthorized area.
If a vehicle owner/user receives a ticket and has proof that they were parked in their assigned or authorized area and were registered properly, they can contact OCH to request a ticket cancellation review.
All cancellation reviews should be called into OCH parking services at 613-731-1182, Option 6 ext. 2233 between 8:30 a.m.- 4:30 p.m. Alternatively, vehicle owners can call the OCH 24/7 Call Centre at 613-731-1182, Option 1 or send an email to email@example.com
All cancellation requests will be reviewed by OCH parking services, but this does not guarantee that the ticket will be cancelled. Each decision will be based on the evidence provided.
Other ticket resolution options can be found on the back of the City of Ottawa issued ticket:
- Plead Guilty – early payment
- Plead Guilty with an Explanation – reduced fine consideration
- Plead Not Guilty – trial request.
Why the Change?
Tenants have been telling us that effective parking management contributes to a positive living experience. OCH responded by launching a new approach to parking monitoring services in April.
The new approach combines 24/7 parking lot monitoring and vehicle license plate registration. The goal is to reduce unauthorized parking in tenant spaces.
- Who will be monitoring the parking lots?
- Monthly Tenant Parking
- The benefits
- What are people saying?
OCH is working with Park Safe Inc, an innovative parking management company that currently monitors multiple lots across the city and has a proven record of success.
Park Safe Inc. uses License Plate Recognition (LPR) to identify vehicles that are not registered to park on OCH property. License plate recognition is a software that can detect, read and store video of a car’s license plate. It allows camera to capture a license plate number and compare it to a database of stored license plate numbers.
In addition to Park Safe, Community Safety Services will continue to monitor all OCH parking areas, including fire routes and private driveways and will respond to parking complaints reported to OCH’s 24/7 Call Centre at 613-731-1182.
To read about Monthly Tenant Parking space visit this page
- More vacant spots will be rented.
- Less vacant spots available to be abused.
- Less complaints related to tenant parking (freeing up CSS time to respond to other issues).
- More available visitor parking.
We encourage feedback on the new parking program to our dedicated email firstname.lastname@example.org. Your feedback will help us to evaluate the success of the program and determine our next steps.
Now they put the iParkMe. That’s the best thing they’ve ever done. They should have done that a long time ago. Now it’s all clear: there’s the application, the phone number is there. There’s everything.
– Visitor from Montreal.