What We Heard You Say… – Tenant Talks

Disponible/available in: Français (French)

The purpose of Tenant Talks sessions is to capture the feelings and emotions of tenants as we described the processes related to different topics, ex.: request maintenance, pest management and safety services.  This is useful to understand your experience and identify gaps in how we deliver our services to you. We have included some of the highlights of what we heard below.

What We Heard in our Past Sessions

Click the following dates to access the highlights of what was discussed during the past sessions.


Read more about the session recap here.

Read more about the session recap here.

In addition to providing answers to questions asked, we provided a quick update on what OCH is doing to continue to deliver services and prevent infection. 


Ottawa Community Housing has been following the guidelines from Ottawa Public Health to prevent infections. We have put in place a variety of preventative measures, including: 

  • the promotion of physical distancing 
  • frequent handwashing and increased cleaning frequency in the buildings in high-touch 
  • promoting the elevator safely, and  
  • Discouraging non-essential visits to the OCH seniors’ buildings through a poster campaign.   

We are working closely with our partners and contractors. They, too, are required to follow the same public health guidelines.   


The staff has been performing critical services only, but our teams remain available by telephone and email. We continue to take your requests through our Call Centre at 613-731-1182, open 24/7.   When you call in, you will be asked questions to ensure that staff can safely enter your home and ensure everyone stays healthy.    

To ensure we are providing resources to those who need it most, OCH staff have also been calling tenants registered on our “fire assistance list” to do a wellness check and have called seniors to ensure their needs are being met.    

Do you have a question not covered in the Question and Answer on our Tenant Talks web page? Please send us an email to tenanttalks@och.ca.  

Rochester Heights (22) and Regina Towers (23)

Topics discussed:

  • rent administration, the review process
  • tenant support to access resources and neighbour complaints
  • communications.

Read more about the highlights here

The first official Tenant Talks discussions. OCH completed two Tenant Talks sessions with a number of tenants on November 27 in two locations: 731 Chapel Street and 507 Riverdale. The topics of discussions were:

  • maintenance
  • safety
  • pest management services

Read more about the highlights here


Read more about the session recap here.

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