Parking at OCH

Tenants have been telling us that effective parking management contributes to a positive living experience. OCH responded by launching a new approach to parking monitoring services. The approach combines 24/7 parking lot monitoring and vehicle license plate registration. The goal is:

• to reduce unauthorized parking,
• to ensure tenants have access to their parking spaces, and
• to make visitors parking more available for your guests.

OCH is working with a parking monitoring company that currently monitors multiple lots across the city and has a proven record of success.

In addition to a parking monitoring company, OCH’s Community Safety Services will continue to monitor all OCH parking areas, including fire routes and private driveways and will respond to parking complaints reported to OCH’s 24/7 Call Centre at 613-731-1182, option 1.

• More vacant spots will be rented.
• Less empty spots.
• Fewer complaints related to tenant parking (freeing up CSS time to respond to other issues).
• More available visitor parking.

We encourage feedback on the new parking program to our dedicated email parking@och.ca. Your feedback will help us to evaluate the success of the program and determine our next steps.

In our communities where parking spaces are available, you can register your vehicle by email at parking@och.ca, OR by calling 613-731-1182. To register your vehicle, you must supply OCH with name, address, proof of insurance and vehicle ownership. Please note, you must be resident of the home in order to obtain parking.

To qualify for monthly tenant parking, the vehicle must be both registered and insured in the name of a resident of your household.

A vehicle registered or insured in the name of someone who does not live in your household is not eligible for monthly tenant parking, even if you are the vehicle’s primary driver.

Vehicle not registered will receive a City of Ottawa parking ticket.

Signs are posted in all OCH parking lots.

YOUR VEHICLE MUST BE:

• Licensed
• Registered in the name of a resident of your household
• Insured in the name of a resident of your household
• Roadworthy

Any changes in vehicle or ownership must be reported to OCH immediately.

• Parking Charges: Monthly fees cover only the use of your parking space.
• Proof of Parking: You are responsible for showing proof of parking privileges to Ottawa Police, Municipal By-law officers, or security staff if requested.
• Unauthorized Vehicles: Report any unauthorized vehicles in your spot to OCH staff for ticketing or towing.
• Parking Reassignment: OCH may reassign parking spaces as needed.
• Cancelling a Parking Space: To cancel your parking space, provide OCH with 30 days’ written notice by email at parking@och.ca.
• Prohibited Use of Parking Spaces:
  • Do not store tires or personal belongings in your parking space. These are considered combustible materials and are prohibited under the Fire Code.
  • Do not park in another tenant’s or visitor’s space without permission.
  • Do not park motorized vehicles over 3,000 kg (e.g., tractor-trailers, boats, buses, cube vans).
  • Do not park on grass, sidewalks, in front of garbage bins, or in No Parking Zones.

• Consequences for Violations: Failure to follow parking rules may result in loss of parking privileges or towing at the vehicle owner’s risk and expense.

QUESTIONS?

Have questions or need more information about Tenant Monthly Parking?Email parking@och.ca or call 613-731-1182.

When it snows, OCH hires external contractors to clear main entrances, primary pathways, and parking lots in the community.

The removal of snow and ice from tenant parking spaces is the responsibility of the tenant. If you move your vehicle to park in visitors due to snow removal, don’t forget to register. Refer to the parking signs in your community for more information.

Vehicle owners using OCH Visitor Parking must register their vehicles. Instructional signs are posted to clearly identify the need to register vehicles.

Flowbird signs and Registered Visitors Parking Signs are in place in all OCH communities.

Once the signs are installed in your community, here is how you can register for Visitor Parking:

• Online www.flowbird.ca
• Mobile app: Flowbird app iOS (Apple Store) / Android (Google Play)
• By phone: 1-833-243-6901

• Free Parking: Visitors can park for up to 3 hours for free once their vehicle’s license plate is registered on the parking app or by phone.
• Extended Parking: If more time is needed beyond the free 3 hours, visitors can pay $1 per hour, with a maximum charge of $10 for 24 hours.

• Registering for free overnight parking: Visitors can register for free overnight parking up to 3 days per month. To register for free parking, use one of these methods:
  • By phone: 1-833-243-6902
  • Online: Register here

Note: You cannot get registered through the Flowbird app.

• Paying for additional overnight parking: If visitors need extra overnight parking after registering, they can pay the following rates.
  • 3 nights = $25
  • 7 nights = $40

Note: Payments can be made via credit card, debit card, PayPal, or prepaid card in the Flowbird app.

If your vehicle is parked in your assigned space and you’ve provided accurate license plate information to OCH, you won’t receive a City of Ottawa ticket. License Plate Recognition technology only identifies vehicles not registered or parked in unauthorized areas.

Important: Please note that OCH can no longer review or cancel parking tickets. As of June 2, 2025, all ticket disputes must be submitted directly to the City of Ottawa .

To dispute or pay a parking ticket: 🔗 ottawa.ca – Parking Tickets 📞 Call 3-1-1 for assistance

All decisions are made by the City’s Screening or Hearing Officers. OCH and our Parking Management Company are not involved in the review or appeal process. OCH staff can longer review or intervene in parking ticket disputes on behalf of tenants or visitors.