Who do you call?
Call OCH Community Safety Services (CSS) at 613-731-1182 option 1 on a 24/7 basis for all non-emergency security issues.
Call 9-1-1 for all life-threatening emergencies. Call 613-230-6211 for other emergencies. Contact your Tenant and Community Worker (TCW) if you require after-crisis services.
When safe to do so, call OCH Community Safety Services (CSS) at 613-731-1182 option 1.
OCH Community Safety Services is your first point of contact. For complaints about parking, noise, and pets, call us at 613-731-1182.
You may also call 3-1-1 for By-law Services. You can visit their website for a full description of City of Ottawa By-Laws.
OCH knows that tenant participation is key to the continued advancement of our communities, and recent changes in the way we deliver safety services to tenants show this. By engaging our communities, increasing communication between staff and tenants, and allowing tenants to be a large part of safety solutions, OCH communities have become secure places where residents can get more enjoyment out of their homes and neighbourhood.
CSS staff conduct regular foot patrols, respond to complaints, conduct building and community safety audits, and are required to take notes and encourage information sharing. Current training for CSS staff includes an understanding of mental health and addiction issues, behavioural issues, and conflict resolution – key tools for achieving the best outcomes. Working together, Community Safety Services and tenants continue to nurture healthy, safe, and inclusive communities.