Nov 28th, 2025

CSS Team Spotlight: Here for you, day and night 

“We’ve never been busier. Our team now has people with experience in policing, social work, and other areas.” — Chris Strotmann, Senior Manager, CSS Operations and Administration. 

The Community Safety Services (CSS) team started in 2006. Back then, they worked from 8 a.m. to midnight and handled about 9,000 calls a year. Now, they work around the clock and deal with 67,000 calls every year. 

In September, we talked with the team to learn more about their work and what they want tenants to know. 

What kind of calls does CSS cover?    

Community Safety Workers (CSWs) handle many types of calls, like loitering, noise complaints, and parking problems. We asked them which calls were the hardest. 

“The hardest calls are the ones that need us to keep checking in,” said Chris. “We always try to make sure people get the help they need.” 

What should you know?  

You might see a Community Safety Worker parked in their car, using their phone or computer. There’s a reason for that. 

“We file reports from our cars and try to stay visible to tenants,” said Przemek Baczek, Manager, Community Safety Services Operations. “If you see us in our cars on the phone, we’re still working — and we’re always ready to help.” 

Is English not your first language?  

The team now speaks more languages than before. At first, members spoke English, French, Polish, and Arabic. Now, they also use Sign Language, Hindi, Urdu, Somali, Pidgin, and Middle Eastern dialects. This helps them connect with more tenants every day. 

The CSS team has changed to meet the community’s needs. They now work 24/7, use new technology, and have a team as diverse as the people they help. Their hard work helps keep your home and community safe and strong.