Jun 9th, 2025

Thank you for Sharing your Voice: Here’s What We Heard from Our Latest Consultations 

We wanted to know how to engage with tenants from all walks of life and backgrounds, so we hosted in-person consultations at 395 Somerset and Britannia Woods to gather information on how to connect with everyone in the community.   

Here are some key themes we heard from you:  

• There are trust issues; you want to feel that your questions or concerns are valued. When there are delays in responding, this translates into a hesitance to reach out again.  

• You experience challenges navigating OCH. And you told us you cope with this by supporting each other.  

• Care isn’t about service but a relationship – you want more opportunities to connect with staff in person, both at offices and in your community.  

• You would like to see yourself represented in the OCH staff. You feel the corporation should hire from the communities.  

• Language help: We heard that many tenants speak a language other than English. You said you would like to see place-based language support. For example, a francophone staff member could answer questions in the community at a specified time. Tenants would know when to come and get help with some common issues.  

What is next?  

We will look at what you’ve told us and work on a roadmap to a more inclusive OCH. In the meantime, the conversation isn’t over. We will ask those who didn’t get a chance to attend the consultations to participate in an online survey. We have translated the survey into French and Mandarin to get more input. See the links below: 

English: https://questionnaire.simplesurvey.com/f/s/OCH_english 

French: https://questionnaire.simplesurvey.com/f/s/LCO-French 

Mandarin: https://questionnaire.simplesurvey.com/f/s/OCH-Chinese 

Once consultations are completed, we will share a more comprehensive report with our findings and next steps. Stay tuned!