OCH Multi-Year Accessibility Plan

Ottawa Community Housing (OCH) is committed to meeting the accessibility needs of people with disabilities in a timely manner. To meet this goal and to meet the requirements of the Accessibility for Ontarians with Disabilities Act (AODA), OCH has a multi-year Accessibility Plan for Integrated Accessibility Standards (2014-2021). This plan will be updated from time-to-time.

In accordance with the requirements set out in the IASR, OCH will:

  • Develop, implement and maintain policies on how it will achieve accessibility
  • Will ensure that any written policies are available to the public in accessible format, upon request
  • Establish, review and update this plan at least once every five years
  • Post this plan on its website
  • Provide this plan in an accessible format, upon request

Required legislative compliance: January 1, 2014

Status: Complete

Completion date: January 1, 2014

OCH will provide training to employees and other staff members on the requirements of the IASR and on the Human Rights Code as it pertains to persons with disabilities. Training will be provided in a way that best suits the duties of employees and other staff members.

In accordance with the IASR, OCH will:

  • Determine and ensure that appropriate training on the requirements of the IASR and on the Ontario Human Rights Code as it pertains to persons with disabilities, is provided to employees in a way that best suits the duties of the employees
  • Ensure that the training is provided to persons referenced above as soon as practicable
  • Keep and maintain a record of the training provided, including the dates that the training was provided and the number of individuals to whom it was provided
  • Ensure that the training is provided on any changes to the prescribed policies on an ongoing basis, as needed

Required legislative compliance: January 1, 2015

Status: Complete

Completion date: January 1, 2015

OCH is committed to meeting the communication needs of persons with disabilities. OCH will consult with people with disabilities to determine their information and communication needs

  1. Feedback
  • In accordance with the IASR, OCH will ensure that existing and new processes for receiving and responding to feedback are accessible to persons with disabilities
  • Individuals will have the option of providing feedback in person, via email and by telephone

Required legislative compliance: January 1, 2015

Status: In progress

Completion date: January 1, 2015

  1. Publicly Available Information

Planned Action

  • In accordance with the IASR, OCH will provide or arrange for the provision of accessible formats, upon request in a timely manner
  • More broadly, as a general principle where accessible formats and communication supports for persons with disabilities are requested

o Provide or arrange for the provision of such accessible formats and communications supports

o Consult with the person making the request to determine the suitability of the accessible format or communication support

o Provide or arrange for the provision of accessible formats and communication supports in a timely manner that takes into account the person’s accessibility needs due to disability, and at a cost no more than the regular cost charged to other persons

o Notify the public about the availability of accessible formats and communication supports

Required legislative compliance: January 1, 2016

Status: In progress

Completion date: January 1, 2016

  1. Accessible Emergency Information

OCH is committed to providing customers and clients with publicly available emergency information in an accessible format, upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

The following measures have been implemented by OCH:

  • Emergency procedures, plans and public safety information that are prepared by OCH and made available to the public, will be made available in an accessible format, upon request
  • Individualized workplace emergency response information procedures have been developed for employees with disabilities, as required
  • Where required, OCH provides assistance to specific disabled employees, with the disabled employee’s prior consent, to help them evacuate the workplace in case of an emergency or disaster.These plans for providing assistance have been set out in individualized emergency plans for the employees
  • These individualized emergency plans have been communicated to the employees’ respective managers, on an ‘as needed’ basis
  • On an ongoing and regular basis, as per the applicable terms of the IASR, OCH will review and assess general workplace emergency response procedures and individualized emergency plans to ensure accessibility needs continue to be addressed

Required legislative compliance: January 1, 2012

Status: Complete

Completion date: January 1, 2012

4.

Accessible Websites and Web Content

In accordance with the IASR, OCH will:

  • Ensure its internet websites and web content that are controlled within Ontario conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG)2.0
  • Advise staff responsible for websites and web content of the requirements of the IASR
  • Expand corporate awareness of requirements for compliance with Information and Communication Standards of AODA

Required legislative compliance: January 1, 2014 (WCAG 2.0 Level A – new Internet websites and web content), January 1, 2021 (WCAG 2.0 Level AA – all Internet websites and web content, except for exclusions set out in the IASR)

Status: In progress

Completion date: N/A

OCH is committed to fair and accessible employment practices.

  1. Recruitment
  • In accordance with the IASR, OCH will take the following steps to notify the public and staff that, when requested, OCH will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.

o A review and, as necessary, modifications of existing recruitment policies, procedures and processes

o Specifying that accommodation is available for applicants with disabilities, on the website and on job postings

o Notify job applicants, when they are individually selected to participate in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used in the assessment/selection process

o If an applicant requests accommodation, consult with the applicant and arrange for suitable accommodations in a manner that takes into account the applicant’s individual accessibility needs

o Include information about accommodation policies into offers of employment

o Provide new hires with copies of accommodation polices

Required legislative compliance: January 1, 2016

Status: In progress

Completion Date: N/A

  1. Individual Accommodation Plans/Return to Work Process

OCH will incorporate the requirements under the IASR to ensure that OCH has a process for developing individual accommodation plans and return to work policies for employees that have been absent due to a disability.

OCH’s existing policies include steps that OCH will take to accommodate an employee with a disability and to facilitate an employee’s return to work after absenteeism due to a disability. OCH will review and assess the existing policies to ensure that they include a process for the development of documented individual accommodation plans for the employees with a disability, if such plans are required.

  • OCH will ensure that the process for the development of documented individual accommodation plans includes the following elements, in accordance with the provisions of the IASR:
  • Include in the process the manner in which the employee requesting accommodation can participate in the development of the plan
  • Include in the process the means by which the employee is assessed on an individual basis
  • Include in the process the manner in which OCH, can request an evaluation by an outside medical or expert, at OCH’s expense, to assist in determining if and how the accommodation can be achieved
  • Steps are in place to protect the privacy of the employee’s personal information;
  • Outline the frequency in which the individual accommodation plans will be reviewed and updated and the manner in which this will be done
  • Provide the employee with the reasons for the denial if an individual accommodation plan is denied
  • Include in the process the means of providing the individual accommodation plan in a format that takes into account the employee’s accessibility needs
  • If Individualized accommodation plans are established, ensure that they include:

o Individualized workplace emergency response information that is required

o Any information regarding accessible formats and communication supports that have been provided for or arranged, in order to provide the employee with:

  • Information that is needed in order to perform the employee’s job
  • Information that is generally available to employees in the workplace

o Identify any other accommodation that is to be provided to the employee

Required legislative compliance: January 1, 2016

Status: In progress

Completion Date: N/A

  1. Performance Management, Career Development and Redeployment

OCH will take into account the accessibility needs and the disabilities of an employee, as well as individual accommodation plans:

  • When using its performance management process
  • When providing career development and advancement
  • When redeploying employees

In accordance with the IASR, OCH will:

  • Review, assess and, as necessary, modify existing policies, procedures and practices to ensure compliance with the IASR
  • Take into account the accessibility needs of the employees with disabilities and, as applicable, their individualized accommodation plans, when:

o Assessing performance

o Managing career development and advancement

o Redeploying employees

Required legislative compliance: January 1, 2016

Status: In Progress

Completion Date: N/A

OCH will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. In the event of a service disruption, OCH will notify the public of the service disruption and alternatives available.

  • Advise staff responsible for public spaces of the requirements of the IASR

Required legislative compliance: January 1, 2017

Status: In Progress

Completion Date: N/A

For more information on this accessibility plan, call 613-731-1182.

Accessible formats of this document are available free upon request from: accessibility@och.ca

One of the most important elements of the Accessibility for Ontarians with Disabilities Act Customer Service Standard is ensuring customers know the ways to share feedback with OCH about our accessible customer service.

How to share your feedback

  • Call the OCH Call Centre at 613-731-1182 — 24 hours a day, seven days a week
  • Visit your nearest OCH office — Monday to Friday, 8:30 a.m. to 4 p.m.
  • Email us: info@och.ca
  • See other ways to contact us

When will you hear back from us?

Typically, you can expect to hear back from OCH staff within two business days for non-emergencies.

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