For all inquiries and requests:
OCH 24/7 Call Centre
613-731-1182
When Calling Us
- PLEASE CHOOSE ONE OF THE FOLLOWING
OPTION 1: SAFETY
OPTION 2: MAINTENANCE
OPTION 3: PEST MANAGEMENT
OPTION 4: TENANCY MATTERS
Option 1:
- Annual reviews
- Rent calculations
- Household changes
- Ending your tenancy
Option 2:
- Payment arrangements
- Account balances
- If you have received a notice relating to non-payment
Option 3:
- Viewings
- Questions about market rentals
Option 4:
- Tenant – Neighbour Relations
OPTION 5: PARKING
Option 1 :
- Monthly Parking and General Parking Information
Option 2 :
- Register for an Overnight and Visitor Parking
OPTION 6: STAFF DIRECTORY
OPTION 7: OFFICE LOCATIONS AND HOURS
Other Ways to Reach Us
By Email
For general inquiries including Comments, Suggestions and Complaints email us
at info@och.ca.
If you need to send us documents email us at documents@och.ca.
By Mail
To serve you better and ensure a quicker response, send all
paper mail to:
OTTAWA COMMUNITY HOUSING
731 Chapel Cres.
Ottawa, ON
KIN 1E1
Integrity Portal
OCH has teamed up with IntegrityCounts to provide a convenient and anonymous way for members of the public to report suspected cases of fraud, waste and misuse of assets.
GO TO INTEGRITY PORTALImportant Reminders for OCH Tenants:
- NEED TO PAY YOUR RENT?
Visit your banking institution in person, pay online or pay by phone.
- HAVE A PARKING REQUEST OR FOB/KEY REQUEST?
We can help you! Call us at 613-731-1182.
- NEED TO DROP OFF SOME DOCUMENTS DUE TO A CHANGE IN YOUR HOUSEHOLD INCOME,
A CHANGE IN THE COMPOSITION AND/OR YOUR ANNUAL REVIEW?No need to book an appointment! Just email a scan or a picture of each page of your documents to email: documents@och.ca.
You can also drop them off in our office drop-box.
Tenant Service Centres
Ramsey
Monday to Friday: 8:30 am to 4:30 pm.
You can send your paper mail to this location.
OCH Offices Closed To The Public
Chapel Tenant Service Centre – Closed for renovation – REOPENING ON MAY 7, 2025
Caldwell Office
Murray Office
OCH Head Office
Bank
Monday to Friday: 8:30 am to 4:30 pm.