Leadership

Board of Directors

CEO

As CEO of a $2.7 billion housing portfolio at Ottawa Community Housing (OCH), the largest social housing provider in Canada’s National Capital, Stéphane Giguère, MPA C. Adm./Adm. A., and CIH Chartered Member, leads an award-winning organization that directly impacts the lives of over 32,000 residents in 15,000 OCH homes. Stéphane provides strategic direction and leadership to 340 employees, over 400 contractors and 1,000 volunteers whose specialized skills provide affordable housing to seniors, families, single persons and those living with special needs.

Stéphane promotes OCH as being more than a “bricks and mortar” landlord. He leads a high-profile Corporation with expertise in asset management, community development, government and stakeholder relations, finances and business development. Stéphane makes it a priority to incorporate the diversity of tenants’ needs into the services that the organization delivers. Working with his team to build on the organization’s solid foundation, Stéphane is positioning the Corporation for sustainable growth by identifying new sources of funding along with business development opportunities in both the private and not-for-profit sectors.

As an acclaimed business and corporate development leader and in combination with his Finance and Public Administration background, Stéphane brings to OCH an impressive range of professional successes and experiences that benefit the organization, its tenants, and stakeholders.

Senior Leadership

Guy Arseneau

Guy Arseneau

Chief Operating Officer and VP, Tenant Experience

As the Chief Operating Officer and VP of the Tenant Experience Department, Guy provides leadership and vision necessary to ensure OCH has the proper operational requirements and expertise to meet a comprehensive program of tenant and staff services. This includes property management and maintenance services for OCH’s 15,000 homes, tenancy administration, a 24-hour call centre and a human resources team.   Guy is very passionate and thrives on providing care and meaningful service to OCH’s 32,000 tenants.

Guy is an energized team player who ensures that each interaction with tenants and staff is a positive and respectful experience.  This is assured with qualified, respectful and customer oriented staff who seek to come to a shared understanding of the desired outcomes guided by the OCH strategic goals.  While extremely client centred in his approaches, Guy also acknowledges that an offset with much-needed business acumen is required to strike a balance between what is needed and what can be provided.

Guy is currently an active member of the Board of Directors for the Ontario Non-Profit Housing Association, a sectoral organization representing non-profit housing providers acrossOntario.

Guy is a proven leader driven to results by influencing decision makers and collaborating with key stakeholders.  Guy is a seasoned professional with over thirty years of experience leading client and corporate services.  Guy is a Chartered Professional Accountant with vast work experience in healthcare and community organizations such as the Ontario Association of Community Care Access Centre.

As the VP of Finance and Chief Financial Officer, Nathalie Fauvel CGA, CPA, and her team are responsible for all of OCH’s finance-related matters, including financial reporting, planning, analysis and forecasting, as well as payroll & benefits and Business Services Management. As a professional accountant with over 25 years of experience, Nathalie brings a wide range of experience, from both the public and private sector in Canada and Europe, and has spent the last 15 years in Corporate Real Estate roles. Her experience in driving improvements and efficiencies will steer her team’s efforts in supporting the current strategic direction in terms of increased financial management focus, especially in the areas of funding, procurement and revenue generation.

As the VP of Community Development, Brian Gilligan manages a team of professionals who engage tenants, partners and the broader City in creating healthy, safe and inclusive Ottawa Community Housing (OCH) neighborhoods. Based upon the belief that the lived experience of OCH’s 32,000 tenants is an amazing resource, Community Development, Community Safety Services and Volunteer Engagement staff work with OCH and its partners to involve tenants in the decisions that affect them.

Brian brings to this position almost 30 years of experience from Canada, Africa and Asia of working with marginalized and stigmatized communities who are seeking to exercise their rights to equality, health care, education and economic opportunities.

As the VP of Asset Management, Cliff Youdale P. Eng., and his staff are responsible for the well-being of OCH’s $2.7 Billion in building assets. As a professional engineer with over 30 years of experience in both the public and private sector construction industry, Cliff brings a pragmatic and action-oriented approach to this position. His team of industry professionals have forged a strategic approach to asset management through the development of long-term strategies for the maintenance, repair and replacement of OCH’s aging stock. With specific focuses on new construction, capital repair, preventative maintenance and green initiatives, his team delivers comprehensive and proactive programs that will ensure OCH’s building assets serve tenants well into the future.

As the VP of Organizational Effectiveness, Patricia Tessier manages a team of dedicated professionals who support several facets of OCH. From corporate strategy, reporting, privacy, and communications, to information technology and business transformation initiatives, Patricia shares not only a wide array of skills, experience and thought leadership from her consulting past, but endless energy and a passion for people.  Her collaborative leadership style and measured approach is helping OCH define and deliver on a comprehensive blueprint to improve how we provide healthy, safe and inclusive homes in OCH communities in the most effective and sustainable fashion.

As VP of People and Culture, Shaun Simms provides leadership and oversight to the largest team, Tenant Services Maintenance. This team is dedicated to enhancing the tenant experience through the delivery of quality repairs and maintenance services. Shaun also leads the Human Resources team who fosters a workplace environment driven by OCH’s core values of Care, Accountability, Respect, and Excellence.

Shaun brings over 25 years of experience in the social and affordable housing sector, covering all areas of operations. She is passionate about inspiring a positive, tenant-focused approach in all that we do.  Her innovative, entrepreneurial nature, coupled with her proven ability to lead and promote collaboration within the corporation and across the sector are at the heart of her actions.  With an in-depth knowledge of the OCH housing portfolio, Shaun has a firm commitment and dedication to building better, healthier and stronger communities for the 32,000 residents living in OCH homes.

Leadership

OCH’s leadership team is well represented on many Boards of organizations that represent social housing and community interests at the municipal, provincial and federal level.  These organizations include:

On October 3-6, 2016, OCH hosted the International Housing Partnership Forum, where representatives from across the world exchanged ideas and practices on social housing.(read more)

In 2016, an OCH employee was awarded the Ontario Non-Profit Housing Association Lifetime of Service Recognition Award.

Tenant Ambassador Program

Launched in 2016, the Tenant Ambassador Program celebrates and promotes extraordinary tenants, past and present, who are inspirational in what they have achieved and in how they nurture safe, inclusive and healthy communities.

Tenant Ambassadors are a group of former and current OCH tenants who are committed to inspiring others by telling their inspirational stories and promoting community and social engagement. The Ambassadors also highlight the work that OCH and partners do in Ottawa and how they nurture healthy, safe and inclusive communities in the housing sector.

A Tenant Ambassador event was held in December, 2016.  Former NHL player, Christo Bilukidi, who grew up in the Russell Heights community, held a football camp.  He taught the fundamentals of football to a group of Russell Heights’ youth and talked about his journey to the NFL as a way to inspire youth and give back to the community where he was raised. Stephan Keyes, another Ambassador who grew up in OCH housing, and currently a CTV host, also spoke at the event about his journey to success in the media world.

Left to Right: Russell Heights children and youth; Redblacks players, Damaso Munoz and Kevin Jackson; Ward Councillor, Jean Cloutier; MPP John Fraser: Mayor Jim Watson; OCH Tenant Ambassador and NFL Player Christo Bilukidi; OCH Tenant Ambassador and CTV host Stefan Keyes at the football camp held at Russell Heights on December 20, 2016.

 

 

 

 

 

Russell Heights children and youth enjoying the basketball camp.

 

 

 

 

To find out more visit our Tenant Ambassador webpage

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