Policies

OCH collects and uses the personal information of its tenants, employees and business invitees to perform its work. This information is private and OCH commits to respecting privacy by safeguarding the information for the period in which it is in OCH possession and disclosing it only when it is legally appropriate to do so. OCH will ensure that it manages personal information in accordance with the Municipal Freedom of Information and Protection and Privacy Act (MFIPPA) and the Housing Services Act (HSA).

View the Personal Information and Privacy Policy 2015.

To make a request to access personal information, please fill out this Access to Information Request Form, and e-mail it to privacy@och.ca.

The serious health hazards of smoking and second-hand smoke (SHS) are well-known.  OCH receives complaints from tenants who inhale SHS in their homes, whose health is adversely affected by SHS and who want to move to, or live in, a smoke-free environment. In December 2011, the Board directed OCH to develop a No-Smoking policy and implementation plan.Throughout 2012-2013, OCH conducted a comprehensive consultation and awareness program with OCH tenants and staff. As part of this process, OCH surveyed tenants to determine the support for a No-Smoking policy.  It also included extensive research, discussions with experts and best practice studies of No-Smoking policies in other social housing providers.In December 2013, the OCH Board of Directors approved a policy which:

  • prohibits smoking on all OCH property effective May 31, 2014
  • allows existing tenants who do not have a no-smoking clause in their lease to continue to smoke in their unit until they move
  • requires every new OCH tenant and every OCH tenant who transfers to a new OCH unit to sign a lease that prohibits smoking in the unit and on any OCH property

While new tenants and tenants who transfer will be required to sign a No-Smoking lease, existing tenants will be encouraged to voluntarily ‘opt-in’ to the policy by signing an agreement. Through this process, the number of designated No-Smoking units and communities will grow, providing tenants and applicants who prefer smoke-free housing to have more options available to them. Tenants who are interested in signing an agreement to designate their unit No-Smoking can contact their nearest OCH office for more information.

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) became law in 2005.  It provides the foundation for identifying, removing and preventing barriers for people with disabilities.

The AODA allows the Government of Ontario to develop specific standards of accessibility for persons with disabilities.  These standards are rules that businesses, organizations and government will need to follow to eliminate accessibility barriers.

Standards are being developed in key areas.  The Customer Service Standard[1] was the first regulation created under the AODA.  The Customer Service Standard addresses business practices and training needed to provide accessible goods and services to people with disabilities.

This policy does not alter OCH’s commitments under the Ontario Human Rights Code (the Code).  If there is a conflict between OCH’s obligations under this policy and the Code, OCH’s obligations under the Code always take precedence.

This policy complements and supports OCH’s commitment to provide excellent tenant service.

Accessibility Standards for Customer Service Policy

Info Sheet

Ottawa Community Housing Corporation (OCHC) is committed to acting with integrity in protecting its resources. This policy will ensure claims or concerns raised regarding fraud, waste or misuse of OCHC resources are documented, investigated and addressed in a diligent and timely manner.

Integrity Policy

Integrity Portal

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