2015 OCH Tenant Satisfaction Survey - Highlights of Results
OCH partnered with Ekos Research Associates to carry out a Tenant Satisfaction Survey in 2015.
The survey examined overall levels of tenant satisfaction in three broad areas:
- satisfaction with their home
- their community
- the services provided by OCH; including maintenance, safety and security.
Insights from the Tenant Satisfaction Survey
Overall, the results were positive with 74%-75% tenant satisfaction rates in each of the three areas.
Safety and Security
OCH Maintenance Services
Overall Satisfaction Among Seniors
The results are statistically reliable at a level of 95%, making them highly representative of the broader community of tenants living in Ottawa Community Housing.