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We Are Working For You

The Tenant Talks team has been busy holding meetings virtually this year since we have not been able to host in-person meetings. Tenant Talks sessions were open to all tenants in January and March. If you were not able to attend, please visit, www.och-lco.ca/tenant-talks/tenant-talks-what-we-heard/ to read the summaries. 

The virtual meetings are an opportunity for staff from a variety of departments (Community Development, Tenancy Administrators and Community Safety Workers) to update you on what has been happening in OCH communities and what we are working on to serve you better. They also provide for you with the opportunity to give your input on the topics being discussed. 

My Home 

During the March 18 meeting, staff gave a live demonstration of the new online My Home self-serve portal. We also heard from the Tenant Talks champions who tested out the service. So far, the reviews have been very good! We cannot wait to debut the portal for all tenants. 

Community Safety Services 

We also heard from Community Safety Services about some of the proactive ways they are patrolling communities.

Community Development 

Community Developer Mehdi talked about two pilot programs aimed at helping tenants better access support services. One is the signage pilot, which is designed for buildings where we have onsite partners such as Aging in Place or Salus.  

The other pilot is a communication plan for townhome communities. Already in Overbrook, tenant volunteers and staff have built little libraries near sidewalks and street corners. The libraries will hold resource materials, tenant newsletters and books donated by the Ottawa Public Library. 

To read a full summary of the March 18 meeting, visit, www.och-lco.ca/tenant-talks/   

What’s next? 

Let’s keep the conversation going. Right now, we have two more virtual meetings scheduled this year. The next one is July 22 at 11 a.m. and the second is November 18 at 11 a.m. Watch our website and social media channels for the meeting details.  

Here are some things we have done with feedback from Tenant Talks:  

  1. A new, dedicated option for Pest Management when you call the Call Centre 
  2. New call back and in-queue position status at the Call Centre, so you spend less time waiting on the phone 
  3. A new commitment to the tenant promise and new artwork to represent our core values and commitment to tenants. 

IPM Sophie O’Brien In ActionUpdated Tenant Promise

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This post is also available in: Français (French)