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We recently sat down with Gabriel, a Manager of Maintenance Administration, who is part of the ‘My Home’ project team to talk about the self-serve online portal built for tenants.
What is My Home?
My Home is the OCH self-service portal for tenants. As a tenant, you can easily update your contact information, request non-urgent maintenance and pest services, review your tenancy and accounts, sign up for pre-authorized payments, and access resources related to OCH. The service launched in May 2021 and if you have not yet registered for an account do so!
We wanted to offer tenants another way to communicate with OCH and request services and do it in a way that provided you with flexibility and convenience to do it on your own time. It also allows you to put in a request without waiting on the phone. Once you have signed up, it is available at any time!
What is Coming in Phase 2 for My Home?
Phase 2 will offer new options to make the service better and more convenient for tenants. We’re consulting with stakeholders to find out what additions to My Home would serve them better. We have heard from several tenants through a recent survey about the portal and included Tenant Talks Champions, our vendor and OCH staff in the conversation to get a complete picture. Over the next few years, we would love to offer a variety of services around parking, rent payment and statements, and document uploads … the possibilities to grow this tool are endless! We want it to be a helpful tool for tenants that meets your needs.
How can tenants get started?
It’s easy! Visit www.och-lco.ca/my-home to sign up and log in. If tenants have questions on how to get started, they can reach the call centre at 613-731-1182. To share ideas on how to improve the tool, email us at firstname.lastname@example.org.