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Building better communities during physical distancing

Ottawa Community Housing has been working with the City of Ottawa’s Human Needs Task Force to check on the well-being of residents and families who are isolated or part of the city’s at-risk populations.

At OCH, the work began with phone calls to our fire-assist list in March 2020. Before the end of that year, staff and partner agencies, such as the Red Cross, Salus Ottawa, the Jewish Federation of Ottawa’s Tamir Foundation, Option’s Bytown and Ottawa West Community Support’s Aging in Place program and the Coalition of Community Houses made 20,000 calls and knocked on 12,000+ doors. Staff and partners made 1,351 contacts in 2021

How do we identify at-risk tenants?

Staff reach out to tenants on our fire assist, or emergency list, we also reach out to seniors and tenants in our high needs buildings.

What is the benefit?

Volunteers offer information about health and community resources, mental health and emotional support resources, food and pet food support, technology support, and companionship phone lines. The calls help staff to identify tenant issues that are in need of follow-up support or resources. It also allows us to connect with tenants reduce isolation and remind our residents that we are here for them.

Where else can you find information about COVID-19 resources?

Ottawa Community Housing has put together a COVID-19 resource page, which you can find at https://www.och-lco.ca/covid-19/ . You may also visit Ottawa Public Health at www.ottawapublichealth.ca and click on the COVID link at the top of the page.

 Valerie Jean-Louis, a Tenancy Support Worker, is pictured putting up a poster with physical distancing tips from Ottawa Public Health.

Valerie Jean-Louis, a Tenancy Support Worker, is pictured putting up a poster with physical distancing tips from Ottawa Public Health.

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